Improved Telecom Solutions was founded with a passion to assist businesses in making their telecommunications infrastructure current, economical, and scalable as new technologies are introduced and businesses expand to other parts of the country and internationally. We deliver the type of white-glove service rarely found in the industry today. We focus is on mid to large sized businesses and finding them the most attractive, efficient, and cost-effective telecom solutions available. What do we mean by “telecom”? We consider telecom to be an all-encompassing term referring to everything related to your Data, Voice, and Cloud infrastructure.
We work with over 200 Carriers, Solution Providers, Cloud Providers, Equipment Providers, and Managed Service Providers. We utilize our vast resources to serve you. So whether you have a single office, multiple offices throughout the United States or offices throughout the world, we’re your single point of contact with best-in-class solutions customized for your specific applications.
We’re all about CX!
Customer Experience (CX) is an aggregate of a customer’s A-Z experience. It’s not a snapshot of a key discussion, meeting, touchpoint, or interaction.
It’s the overall experience you feel before, during, and after you decide to proceed with a solution.
How was your overall experience? Did your provider understand your current situation, your desired outcome, and what’s necessary to implement it? Or did they try to shove you into a cookie-cutter solution so they can process your order, cash the commission check, and move on to the next customer? It makes you wonder if they had your best interest in mind…
Darren Stich, CEO
Darren is a telecommunications veteran with 22 years of experience in providing network solutions to businesses. He has extensive experience and knowledge in designing, implementing and managing complex network topologies. With a focus on exceeding customer expectations, Darren is proactive in managing and negotiating customer contracts, technology upgrades, along with superior project management.
Prior to founding Improved Telecom Solutions, Darren founded and served in an executive management role for 12 years at Intelletrace, a bandwidth and managed service provider. Prior to Intelletrace, he was a Global Account Manager, National Account Manager, and Regional Sales Manager with MFS/WorldCom/MCI (now known as Verizon Business), Broadwing Communications (acquired by Level 3), and NTT America.
Darren has a BA degree in Financial Management from the University of North Dakota and a Master’s Degree in Telecommunications Management from Golden Gate University.
Darren is an active volunteer at his church, Boy Scouts of America, and he coaches youth baseball and softball teams. He enjoys watching and playing golf, football and baseball. Most weekends are spent with his family outdoors with an emphasis on camping, hiking, and fishing.